Policies & FAQ

Prints

All our products are professionally printed with top quality inks on beautiful heavyweight 300gsm matte white stock.

Prints are sold individually with frame and accessories not included so that you can choose that perfect frame to suit your home and style.

Colour may vary slightly from your computer screen.

Some fading may occur if the print is placed in permanent direct sunlight.

SIZES:
A5 = 148 x 210mm (5.8 x 8.3″)
A4 = 210 x 297mm (8.3 x 11.7″)
A3 = 297 x 420mm (11.7 x 16.5″)

If you need a size that you don’t see, get in touch and I may be able to accommodate you.

Shipping

COST: Postage within Australia is $3 for one print, but free if you purchase multiple prints for shipping within Australia (enter code Ynot1more).

International shipping is charged at a flat rate of $9 per order.

TIME: Please allow up to 5 working days for delivery within Australia.

International orders are shipped with Australia Post Air Mail. Please allow 10-15 working days, though some international destinations may take longer.

Need it urgently? Contact me before placing your order to see if we can get your order expedited. Additional charges may apply for express requests.

DETAILS: All items are shipped from Perth, Western Australia using Australia Post regular, untracked mail. Orders are posted in a tough rigid envelope with each print protected in a sealed plastic sleeve. Whilst we trust that our postal service will adhere to the “do not bend” directions, YBcreative cannot be held responsible for any damage or loss that may occur once an order has left our care. Signature upon delivery is not required.

Returns & Refunds

We do not offer refunds or exchanges on printed orders for change of mind.
Unfortunately we cannot take any responsibility for lost mail once it has left our care. We take every care to package and protect each print, however, we do not take responsibility for damages caused to product by how the packaging is opened once it has reached the recipient.

We will gladly replace items if they are proven defective. Please contact us if this is the case.

Custom Orders

If you need a customised print, or are in need of logo or graphic design services, please get in touch! I only take on a limited amount of custom work at a time, so we can discuss timelines and details once we have an idea of the what you require.

Wholesale

Wholesale enquiries from around the world are welcomed! If you are interested in stocking YBcreative products, please get in touch by emailing shop@ybcreative.com.au.

Privacy

Your privacy is important. All information collected is used solely for the purpose of processing and dispatching your order. We accept payment via PayPal and credit card, allowing our customers faster and safer way to pay online. We do not record or store any credit card information. We will never disclose or sell any of your information to a third party.

Copyright

Unless otherwise indicated, all images, content and artwork on this site are owned by YBcreative and covered by copyright. All rights reserved.

Artwork, images, and content on this site may not be reproduced, duplicated, copied, printed, sold or otherwise exploited for any commercial purpose that is not expressly permitted by YBcreative.

Any reproduction of this work, including but not limited to printing or using without permission, is against the law.